REFUND POLICY

Eye Connect eStore S/B is a B2B (business-to-business) platform. All purchases are for commercial use.

Refunds or returns are only applicable in the following cases:
• Wrong item delivered
• Manufacturing defect
• Item damaged during delivery

Any issue must be reported within 3 working days from the date of receiving the goods, with photo or video proof.

Refunds are not applicable for:
• Change of mind
• Incorrect orders placed by the buyer
• Used or altered items

Approved refunds will be processed via the original payment method or issued as store credit, at our discretion.

Refund Policy